Frequently Asked Questions

Traditional innerspring mattresses use connected coils for a responsive feel. Pocketed-coil mattresses use individually wrapped coils for support that follows your contours and reduces movement transfer compared with connected coils. Memory foam provides a close, cradling feel; latex offers buoyant cushioning; and hybrids combine coils with foam or latex. A pillow-top adds surface cushioning to several mattress types. Read our mattress buying guide for the full comparison.

We carry Tempur-Pedic, Sealy, Simmons, Stearns & Foster, and other top manufacturers, along with our own exclusive Popular Mattress line, designed and built by us since 1939.

Popular Mattress is our own exclusive mattress line — designed and built by us the same way since 1939, when manufacturing mattresses is actually how our company got its start. It’s available only at our El Paso showrooms; ask your sales associate in-store for full details on this line.

Mattresses from Tempur-Pedic, Sealy, Simmons, and Stearns & Foster, are covered by each manufacturer’s own warranty — see their official warranty pages for full coverage details. Our exclusive Popular Mattress line carries its own warranty directly through us; ask your sales associate in-store for current terms.

Using an old or mismatched foundation, missing bed frame center support on Queen, King, or California King sizes, or a stained, soiled, or smoke-damaged mattress can void your warranty.

Some softening and light body impressions are a normal part of your mattress conforming to you over time. The industry standard is that an impression exceeding 1.5 inches during your warranty period is covered — though some brands, including Tempur-Pedic and select hybrid models, use a lower 0.75-inch threshold. Check your manufacturer’s warranty card for the exact measurement that applies to your mattress.

We offer a comfort exchange. Please allow at least 30 days from delivery for your body to adjust to your new mattress before requesting an exchange. Exchanges are valid within 90 days of your original delivery date, must be of equal or greater value, and are subject to a $79 delivery fee ($300 manufacturer exchange fee for Tempur-Pedic mattresses). Special orders, special sizes, and adjustable bases are not eligible for exchange or return, and removing the manufacturer’s tags voids the exchange.

Clearance items, floor models, mattress protectors, adjustable bases, and special-order items are considered final sale and are not eligible for exchange or return.

Delivery starts at $79 and increases depending on how far you are from El Paso. We periodically run delivery promotions, including free delivery — ask your sales associate about current offers and the exact rate for your address.

Our 5-Star Delivery service covers all of El Paso and Southwest Texas, plus all of New Mexico, including Las Cruces, Albuquerque, Santa Fe, Alamogordo, Ruidoso, Roswell, Carlsbad, Pecos, Lordsburg, Midland, Odessa, and Marfa. Outside of this area, we can dropship most items with white glove delivery. Contact your nearest showroom to confirm delivery to your specific address.

Removal of an old mattress or adjustable base may be available with some exceptions. Arrange removal with your sales associate before delivery and confirm eligibility and any applicable charges.

Our paid 5-Star Delivery service includes bringing your mattress and foundation into your home, professional setup, and programming of your adjustable base. Confirm the services included in your order and the delivery fee before scheduling.

Same-day delivery may be available for in-stock items, depending on your address and our delivery schedule. Confirm availability with your sales associate before ordering. Special-order delivery dates depend on product availability.

Yes. Promotional financing through Synchrony or Wells Fargo is available on approved credit. Available offers may include terms up to 60 months; the promotion, eligible purchase amount, and lender determine the exact terms. We also offer no-credit-needed options through SNAP, Acima, Progressive, and Koalafi, subject to provider approval. Review the current agreement for payments, interest, fees, and any promotional payoff deadline. Ask us for an online application or a link by text.

Popular Mattress has three El Paso showrooms: Central at 7230 Gateway Blvd E, Suite H; West at 640 Sunland Park Dr.; and East at 12211 Montwood Dr. See our locations and hours to plan your visit.

Popular Mattress has been family-owned in El Paso since 1939. Compare trusted national brands and our exclusive factory-direct Popular Mattress line with personalized help from local sleep experts.

Yes. Ask a sales associate to review the competing offer and confirm whether it qualifies for a price match before you purchase. We will confirm the price and any applicable conditions for your order.

Removing the manufacturer’s tag voids eligibility under Popular Mattress’s comfort-exchange policy. Manufacturer warranty coverage is separate and follows the applicable manufacturer’s written terms. Keep your receipt and warranty card, and contact us if you need help checking the terms for your mattress.

Side sleepers generally do best on a softer to medium-plush mattress, that cushions the shoulders and hips while keeping the spine aligned. A mattress that’s too firm can create pressure points at those spots. Visit one of our showrooms and let a sales associate help you find the right feel for your sleep style.

Back sleepers typically do best on a medium-firm mattress that supports the natural curve of the lower back while still allowing the hips and shoulders to settle in slightly. Too soft, and the hips can sink out of alignment; too firm, and the lower back loses support. Ask your sales associate in-store for a personalized recommendation.

Stomach sleepers generally need a firmer mattress to prevent the hips from sinking too deeply, which can arch the lower back and cause strain. A firm mattress helps keep the body on an even, supportive plane. Since stomach sleeping puts extra pressure on the spine, our sales associates can help you find a firm option that keeps you comfortable and supported.